This Privacy Policy explains how Behavio ("we," "us," or "our") collects, uses, and protects your data when you use our Shopify app. We are committed to protecting your privacy and complying with Israel's Privacy Protection Law (Amendment 13, 2025).
By installing and using our app, you acknowledge that you have read and understood this Privacy Policy.
Behavio
Email: support@behavio.io
| Data Type | Purpose | Sensitivity |
|---|---|---|
| Shop domain and name | App functionality and identification | Medium |
| Shop email | Communication and support | Medium |
| Access tokens | API authorization | High |
| Order data (anonymized) | Analytics and purchase prediction | Medium |
| Data Type | Purpose | Retention |
|---|---|---|
| Session identifiers (sessionID, visitorId) | Track visitor journey | 90 days |
| Time on page and scroll depth | Measure engagement | 90 days |
| Click counts | Understand interactions | 90 days |
| Product views, cart actions, wishlist | Purchase intent prediction | 90 days |
| Traffic source (UTM, gclid, fbclid) | Marketing attribution | 90 days |
| Device type, browser, OS | Optimize experience | 90 days |
| Purpose | Description | Legal Basis |
|---|---|---|
| Provide analytics | Real-time visitor statistics and behavior insights | Performance of contract |
| Predict purchase intent | Identify high-intent visitors using machine learning | Legitimate interest |
| Optimize conversions | Help you offer personalized incentives | Legitimate interest |
| Improve our service | Analyze aggregate patterns to enhance functionality | Legitimate interest |
Our app uses machine learning algorithms to predict visitor purchase intent. This automated processing:
| Measure | Description |
|---|---|
| Customer ID Hashing | SHA-256 hashing before storage prevents identification |
| Encrypted Transmission | All data transmitted over HTTPS/TLS |
| Access Control | Only authenticated shop owners access their data |
| Data Isolation | Each shop's data is isolated using unique identifiers |
| Data Type | Retention Period |
|---|---|
| Session/behavioral data | 90 days |
| Aggregated analytics | 1 year |
| Shop configuration | Until app uninstall + 48 hours |
After the retention period, data is automatically deleted. You can also request immediate deletion at any time.
Under Israel's Privacy Protection Law (Amendment 13), you have the following rights:
To exercise any of these rights, contact support@behavio.io. We will respond within 30 days.
We implement all mandatory Shopify GDPR webhooks:
| Request Type | Our Response |
|---|---|
| Customer Data Request | Export all customer-related data |
| Customer Redaction | Delete all customer data |
| Shop Redaction | Delete all shop data within 48 hours |
| Service | Purpose | Data Shared |
|---|---|---|
| Shopify | E-commerce platform | Order data, shop info |
| Render | Cloud infrastructure | All app data (encrypted) |
We do not sell, rent, or share your data with third parties for marketing purposes.
| Sub-Processor | Location | Purpose |
|---|---|---|
| Render.com | United States | Database and API hosting |
| PostgreSQL (Render) | United States | Data storage |
Your data may be transferred to servers located in the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
For privacy-related inquiries or to exercise your rights:
Email: support@behavio.io
Response Time: Within 30 days as required by law